Newmarket Town Council has set up a helpline to support the most vulnerable in our community during the Coronavirus pandemic, and has teamed up with a number of partners to ensure we can direct those in need to the most appropriate source of help.

Leave a brief message including your name and telephone number on the dedicated helpline 01638 667227 (option 1).  You can also email us on with details and we will get back to you within 24 hours (Mon-Fri)

The Town Council is also acting as a hub for volunteers and working with partner organisations to identify ways in which we can support those organisations already working with the vulnerable in our community.  We also have links into the wider emergency response being provided by the Suffolk Resilience Forum.

Newmarket’s Community Helpline – who is it for?

Nobody has been left unaffected by the coronovirus crisis. Our community helpline is there to help anyone who is in need of assistance – with shopping, prescription collection, and other tasks – during this difficult time.

We want to make it clear that if you feel you need assistance, you should not hesitate to Contact Us. The World Health Organisation says that ‘Children, pregnant women, elderly people, malnourished people, and people who are ill or immunocompromised, are particularly vulnerable when a disaster strikes’.

However, we are also here to help if you have other forms of vulnerability which prevent you from leaving the home during the lockdown – for example; if you have children and cannot leave them at home to go shopping.

Families, couples and singles may also experience financial problems through not being able to work.  There are various means of assistance for both the employed, self-employed and small businesses.  Further details can be found here

Please do not hesitate to Contact Us to request assistance if you feel that you need it. We will do our very best to help everyone.

Number of households helped the last 14 days36Total Number of households helped so far2,513

Newmarket Coronavirus Community Network: